Guaranteed Overnight Delivery Service and Other Guaranteed Options

For mission-critical less-than-truckload (LTL) shipments, Con-way offers guaranteed delivery service. Whether you’re shipping across town or across North America, Con-way can guarantee on-time delivery from every one of its more than 460 operating locations. Con-way was the first LTL carrier in North America to offer free guaranteed service. And only Con-way offers free, guaranteed on-time delivery to, from and within Canada. "It's on time, or it's on us.™"

Our single freight network and advanced computer systems link every one of our service centers, assuring you quick, seamless movement of freight to every address in the United States. The Con-way service advantage includes more direct delivery points than any other single LTL carrier, as well as industry-leading next-day coverage. Con-way’s large and growing freight-handling capacity means you can rely on a pickup as promised.

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Con-way Gives You Two Ways to Guarantee Your Shipments.

• If you’re not on the current Con-way CNWY-599 tariff, you pay only a 20 percent premium on your already discounted rates. Just mark your bill of lading (BOL) or e-BOL “guaranteed,” and we’ll give it special handling and tracking, from your dock to your customer. Your shipment arrives on the day we say it will, or you automatically receive a $0.00 invoice for net linehaul charges and fuel surcharges.

• If you’re shipping under the current CNWY-599 tariff, Con-way will waive the 20 percent premium and your shipments are automatically guaranteed for FREE. If a shipment is late, you qualify for a $0.00 invoice for net linehaul charges and fuel surcharges. With either Con-way guarantee, it’s on time or it’s on us!*

*The shipment must be ready for pickup by 5 p.m. local time. For consideration of a claim, the debtor on the shipment must file a service-failure form on the Con-way Web site within seven days after the scheduled date of delivery.

**Points without direct service; temperature-controlled items; shipments marked for, or which require, liftgate service; and shipments affected by acts of God are excluded from Con-way guaranteed services.

***Shipments marked as hazmat, or that subsequently require the shipment to be handled as a hazmat as specified by the United States DOT are excluded from this program.