1. Collect and complete International Shipping Documents
Nothing can hold up a shipment like disorganized or sloppy documentation. Documents required for international shipping should be placed in an envelope that clearly identifies the contents and destination of the goods. Attach this envelope to the Bill of Lading. Do not attach this envelope to the freight itself.
Include the following documents:
- Bill of Lading – be sure to complete the Bill of Lading accurately and include the name of the Customs Broker
- Commercial/Customs Invoice – clearly listing all commodities and their dollar value
- Certificate of Origin – must be completed by the exporter to certify the goods qualify for preferential treatment accorded by NAFTA
- U.S. Shipper’s Export Declaration – required only when shipments fall into certain categories. Read More
2. You must use a Customs Broker
Your freight cannot clear the border without a Customs Broker. If you do not have a Customs Broker, ask your customer for a reference or contact our Customs Resource Center for a referral.
Be sure to use a Customs Broker who operates 24 hours a day, since most freight crosses the border late at night.
If your shipment is scheduled for next day delivery AND your broker does not operate 24 hours a day, be sure to contact our Customs Resource Center so we can assist with customs clearance and avoid potential delays.
3. Contact Con-way Freight to schedule a pickup
Call your local service center or create an online pickup request
