ISO
All seven of Con-way’s operating units in North America have achieved ISO 9001 and ISO 14001 certifications. The certifications apply to the company’s less-than-truckload (LTL), emergency/expedite shipping, logistics and warehousing, air freight forwarding, truckload brokerage, and intermodal service operations. Certification recognizes that Con-way’s processes and procedures are consistent across their system and meet or exceed customer expectations.
The certifications were granted by AQSR, an independent, approved registrar credentialed by the Registrar Accreditation Board of the Switzerland-based International Organization for Standardization (ISO). The ISO 9001 certification was awarded for operational compliance with processes and procedures expected from leading companies. The ISO 14001 certification was awarded for compliance with leading processes and procedures to protect the environment.
The effort to pursue ISO certification was initiated within Con-way in March 2002. The consulting firm of UHY Advisors, Inc. (UHY) of Southfield, Mich., was hired to introduce Con-way to all of the ISO requirements. “It did not take us long to prepare Con-way for the audit process,” said Alan Lund, consulting principle at UHY. “Con-way had well-documented policies and procedures and they have continuously invested in employee training to ensure these procedures are well known. The documented detail of Con-way’s processes and procedures, as well as their employees’ implementation of those procedures, was impressive. It made them an excellent candidate for ISO certification.”
In September 2002, AQSR was selected to perform the stringent ISO review and audit that was completed in May. “We were impressed with the level of compliance to existing ISO standards throughout the Con-way organization,” said Brad Kitchen, Vice President of AQSR. “This is an organization with a large number of employees spread over many offices and a vast expanse of geography. That typically presents a real challenge for an organization to gain consistent compliance with processes and procedures. That was not the case with Con-way. We saw a focus on quality and environmental practices throughout the entire organization. Our hats are off to them,” said Kitchen.
About UHY Advisors, Inc.
UHY Advisors, Inc. is a leading business consulting and tax services firm that has worked extensively with a wide variety of industries for more than 30 years to provide specialized services targeted to help companies implement process improvements, increase operating efficiency, enhance revenue and control expenditures. UHY provides tax services, due diligence and business valuations, along with quality and operational process improvement, human resource, technology, profit enhancement and other specialized consulting services. More information can be found at www.uhyadvisors-us.com.
About AQSR
AQSR is a third-party registrar of quality management systems. AQSR was also one of the first registrars accredited to provide ISO 14000 Environmental Management System registration services within North America. AQSR has offices across the United States, as well as in Canada, Mexico, Europe, South America and Asia, providing accredited third-party registration to a variety of different quality and environmental management system standards, in a variety of different industries covering manufacturing, service and public service.
About Bureau Veritas Certification
Bureau Veritas Certification has partnered with some of the world's leading companies to provide ISO certification.
Responsiveness to customer needs has set Bureau Veritas Certification apart from others in the industry. This organization is dedicated to providing recognition of first-class service and world-class recognition of certified company's management systems.
Con-way is among those organizations who have met and exceeded the quality, environmental, health & safety, social and security related auditing, verification and training standards by which certification is granted.
PDFs of these certificates are available through the links above.
